Roundtable – Shared Solutions & Outsourcing within Latin America

It might not but have a similar profile because South Asia or Eastern Europe, although Latin America is definitely becoming a preferred desired destination for organizations seeking to establish shared service centers, either helping domestic markets or perhaps as part of regional as well as global shared services tactics. Furthermore, along with this growth in the captive sector Latin The usa has become the particular focus of developing interest on typically the part of main outsourcing providers in whose entry into the particular market has experienced knock-on consequences across the board. Toss into this already-volatile mix the present economic instability plus it’s easy in order to see why the particular region’s activity is usually making waves across and beyond typically the shared services plus outsourcing space inside 2009.

Managed IT Services organised a panel symbolizing practitioners, providers plus advisors to take a look with the latest level regarding maturity of the Latin American market in addition to to examine precisely how – and in case – the monetary malaise affecting much of the remaining global economy is usually impacting upon functions in the location.

Attending were:

Laura Bao Castro
CRYSTAL REPORTS FSSC Control
Intel Corporation

Esteban Carril
Director, Latin The usa Finance Businesses
ELECTRONIC COUNTER MEASURE (ECM) Corporation

Mauro Pappone
Partner
Vantaz Party Consulting

Ricardo Neves
PwC Global Sourcing Leader for To the south America
PricewaterhouseCoopers

Q: I think typically the first question we have to look at will be: could it be right to be able to talk of “Latin American shared services” at all? Latin America is some sort of very big location geographically and inside terms of population; it’s got a small linguistic diversity compared to, for example, The european countries, but there are generally still very big differences between, say, Brazil and Playa Rica. To what extent is it actually easy for agencies – captive or BPO – in order to take a truly regional approach inside Latin America? Is usually it impossible to be able to avoid having considerable resources in person countries?

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